Before we arrive, various HVAC ailments leave our customers feeling miserable, uncomfortable, frustrated, and a whole host of other adjectives. After we leave, they’re just one thing: happy. In a nutshell, that’s our mission – to make you happy.
At One Hour Air Conditioning & Heating, you, the customer, are our number one priority. We strive to satisfy your demands and meet your high expectations.
First and foremost, we do that with our industry-best HVAC service. Our technicians receive an unparalleled level of introductory training and mastery education to ensure they always provide the highest level of service. Our investment in unique proprietary technology means we can offer unique solutions to common problems.
Secondly, we satisfy our customers by ensuring their experience with our HVAC technicians is a friendly, personable, and pleasant one.
Thirdly, we support our customers with our series of guarantees. We ensure our technicians respect your home and your time – or you don’t pay for the service. In addition, we guarantee our work will last – or we redo it for free.
All of that adds up to an experience second to none. Providing that for you, every time and for every service, is the mission of One Hour Air Condition & Heating.
Total Comfort Guarantee: We want you to be comfortable, so that’s why we guarantee the system(s) we have installed in your home will cool or heat your home to a custom design specification for a full five (5) years. We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether cooling or heating your home. If the desired temperature selection is not achieved, we will make any modifications, repairs, and if necessary, replace the system at no additional charge to you.
Property Protection & Client Respect Guarantee: Our installation technicians are the best in skill, attitude, and workmanship, and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. If they fail to do any of the above, you will receive a five- (5) year Comfort Club membership at no charge to you.
Peace of Mind Total Service Guarantee: Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. For ten (10) full years after the installation of your Optimum or Premier system or five (5) full years on Deluxe systems, you will not pay for any equipment failure-related service calls (as long as you maintain your system annually in accordance with One Hour recommendations). That’s total worry-free system performance for the next ten (10) years on an Optimum or Premier and five (5) years on a Deluxe system.
Total Replacement “No Lemon” Guarantee: If the compressor in your air conditioner fails in the first five (5) years after installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year “No Lemon” Guarantee. If the heat exchanger in your furnace fails in the first ten (10) years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand–new ten (10) year “No Lemon” Guarantee.
$500 No Frustration Guarantee: If your system breaks down during the first two (2) years and leaves you without cooling or heating, we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.
Exclusive Two-Year Satisfaction Guarantee: Assures your complete satisfaction with your investment in your comfort system (or component). You must be satisfied with the craftsmanship and materials provided. If within two (2) years from the date of your agreement, you are dissatisfied with the performance of your comfort system (or component), we will make any and all modifications (including replacement of the system or component, if necessary) to meet your satisfaction.
UWIN Guarantee of Business Conduct: UWIN is a customer service resource that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home services consumers. When you do business with a UWIN- endorsed contractor, you will have an employee working in your home who has been drug tested, background checked, and properly trained. Our company agrees to the UWIN Code of Ethics, carries current liability and workers’ compensation insurance, and is licensed by all appropriate government agencies. More
Apples to Apples Guarantee: Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and is not included in any cooling and heating system you choose for your home. The Apples to Apples Guarantee is our promise that you cannot find a comparable installation for less… or we’ll pay you a $250 bonus over the difference. All we ask is that the comparison be “apples to apples.”
Don’t Just Take Our Word For It…
“Excellent service, on time, conscientious, patient with all my questions, knowledgeable respectful.”
“Timely and professional. Honest and proactive about service: when the warranty is near an end, recommend things to check or change before it runs out.”
“Most recent appointment was system checkup and maintenance. Arrived when they said they would, kept me informed as to all steps being taken and completed on time. Been using One Hour for a couple of years and am very satisfied.”
“The employees are very professional and value the customers. The technicians are knowledgeable and diagnose problems to get it right the first time. If you forget your next maintenance schedule, they won’t they will call just in time for you to schedule.”
“One Hour technicians are always at my house within the time frame given and with warning so I have time to make it there if necessary. The technicians have been very knowledgeable and give their expert and honest opinion about A/C problems and how to fix them. I would definitely recommend this business.”
“It’s refreshing to find a A/C Service Rep with integrity. Dalton came right out and told me what it was and did not try to claim it was something more serious. I was impressed with his honesty and professionalism. I will definitely recommend One Hour Air Conditioning and Heating to others.”
“One Hour Air Conditioning and Heating is a company that I am glad that I discovered. They are courteous and prompt with their services. I feel like I have someone taking care of me and looking out for my best interest. Looking forward to a long relationship with this company.”